Account Deletion Request

Last updated: August 31, 2026

1. How to Delete Your Account in the App

  1. Open the Out Of Nine customer app.
  2. Sign in to your account.
  3. Go to Profile.
  4. Tap Delete Account and confirm deletion.

This is the fastest method and immediately starts your account deletion request.

2. Alternative Request by Email

If you cannot access the app, contact us at support@outofnine.com with the subject line: Account Deletion Request.

3. Data That Is Deleted

  • Your authentication account access.
  • Personal profile fields such as email, phone number, and avatar.
  • Your active app sessions.

4. Data That May Be Retained

Loyalty transaction records may be retained in anonymized form for fraud prevention, legal, security, and internal business reporting purposes.

5. Deletion Timeline

Deletion requests are processed promptly and completed within 30 days based on our privacy policy and system retention windows.

6. Related Policies