Your visits.
More rewarding.

After an eligible purchase, scan the staff QR or enter the six-character earn code. The venue’s current earning rate and minimum purchase apply.

No. Nines are your loyalty points. A challenge tracks its own qualifying purchases or purchase days. Completing a challenge earns its stated reward; it does not mean you spend Nines. Perks may be free or cost Nines, as shown in the offer. These reward flows are being tested before launch.

Check the challenge’s participating brand, branches, eligible tier, minimum spend and purchase or daily limit. Only qualifying purchases count. If something looks wrong, contact support with your purchase details.

Challenge reward claims are currently being tested. In that flow, complete the challenge, then tap Claim when you are ready at the counter. Scan the staff Claim QR before the deadline shown in the app. When the timer ends, the unused reward expires permanently. Each earned reward can only be redeemed once. The six-character earn code cannot be used to claim a reward.

If a timer applies, it starts when you activate the reward, not when you make a purchase or complete the challenge. The app shows the deadline before you start; some offers have no separate timer but still follow their availability schedule. This is separate from your Nines balance and the challenge’s availability dates. Badge-only achievements do not use this timer.

At participating Out Of Nine brands. Ask the counter staff whether your purchase is eligible. Check each challenge or offer for its participating branches and conditions; progress is kept per brand.